Medical Office Manager (CCPM)

Medical Office Managers and Administrative Medical Assistants handle a broad range of duties, which may include patient registration, scheduling, medical records, managing the revenue cycle, compliance regulations, human resources, health information, and general business processes that make practice management a challenging yet rewarding profession. This in-depth program combines several programs, Medical Terminology, Microsoft Word, Microsoft Excel, Certified Medical Administrative Assistant (CMAA), Certified Electronic Health Records Specialist (CEHRS), and Certified Physician Practice Manager (CPPM), to give you the foundation and training needed to be a Medical Office Manager. At successful completion of the program you will be ready to take the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by the National Health Career Association (NHA). Included in the program are study guide materials, practice exams, AAPC membership, Practice code tool access, and a voucher for each exam. Requirements: This course must be taken on a PC. Macs are not compatible. https://careertraining.ed2go.com/northshorecc/training-programs/medical-office-administration/

Online classes begin the second Tuesday of each month.

Microsoft Office Associate

Learn to use the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) from beginner to advanced level. Build expertise through hands-on exercises, in-depth materials, supplemental video demonstrations, and quizzes and exams. Must be familiar with a PC, Windows, and able to launch and close programs, and manage digital files and folders. Must be taken on a PC with MS Office 365 or 2021, Macs and Chromebooks are not compatible, access to email. Prerequisites: Familiarity with a PC and in a Windows environment. You must also be able to launch and close programs, navigate to information stored on the computer and manage electronic files and folders. https://careertraining.ed2go.com/northshorecc/training-programs/microsoft-office-specialist-associate-certification-training/

Online classes begin the second Tuesday of each month.

Time Management: Goal Setting and Workplace Efficiency

 Good time management is the stress-reducing oxygen you need to achieve excellence in everyday life. It is about focusing on the right thing and doing it right. When you become goal-oriented you will find yourself managing your time more effectively. Hence, goal setting is one of the most important time management techniques. This course will help you set goals that are your own and help you use leading-edge strategies to bring them to culmination.

https://www.ed2go.com/nscc/online-courses/goal-setting-time-management-training-self-paced/

Online classes begin the second Tuesday of each month.

Discover How AI Can Work for You—Not Replace You

This fast-paced, interactive session offers a practical introduction to how Artificial Intelligence (AI) can help you work smarter, communicate better, and boost creativity in everyday tasks.

In just one hour, you’ll see real examples of how tools like ChatGPT, Google Gemini, and Canva can save time, simplify information, and help you produce polished, professional work in minutes.

You’ll also learn simple ways to use AI ethically and responsibly—keeping your ideas original and your data secure.

This session is perfect for professionals, students, and lifelong learners who are curious about AI but want to explore it safely, confidently, and without technical jargon.

Learning Highlights

Participants will:

• See live demonstrations of AI turning complex tasks into quick wins—from summarizing information to writing clear emails or reports.

• Learn how prompting shapes better AI results and discover a few ready-to-use prompt templates.

• Explore how AI can help organize, create, and communicate with clarity and speed.

• Understand ethical AI use and how to maintain control of your ideas and decisions.

• Leave with a short list of time-saving tools and techniques to immediately apply at work or school.

Achieving Success with Difficult People Learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. Learn to approach difficult situations by answering the questions: who, what, where, when, how, and why to better understand who your difficult people are, what they're like, how you react to them, and their response to your actions. By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others. This course is self-guided online. https://www.ed2go.com/nscc/online-courses/achieving-success-with-difficult-people/ Online classes begin the second Tuesday of the month.

CMAA: Certified Medical Administrative Assistant Administrative Medical Assistants are skilled multi-taskers who direct the flow of patients through an office. Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient. These duties can include scheduling appointments, entering demographic and insurance information into practice software, managing patient check-in and check-out, answering phone calls, filing and retrieving paper records, maintaining electronic records, composing correspondence, performing daily financial practices, assigning medical codes and processing insurance claims. Upon completion of this course you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam. https://careertraining.ed2go.com/northshorecc/training-programs/certified-medical-administrative-assistant. Online classes begin the second Tuesday of each month.

CompTIA A+ with Exam Vouchers CompTIA A+ Certification is the foundation of your information Technology Profession and provides you with an industry recognized valued credential. Learn the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic PC's and the ability to connect users to the data they need to do their jobs regardless of the devices being used. This course prepares you to take the CompTIA A+ Certification Exams. Please call (978) 236-1200 for more information. This class will be taught with the new updated CompTIA A+ exams-CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2) Course includes textbooks and exam voucher. https://careertraining.ed2go.com/northshorecc/training-programs/a-plus-certification-with-exam/. Online classes begin the second Tuesday of each month.

CompTIA Network+ with Exam Voucher CompTIA Network+ Certification is a widely recognized and respected credential within the Information Technology industry. Build on your existing IT knowledge by exploring computer-networking concepts, including layers of the OSI model and the TCP/IP model. This vendor neutral certification will give you the skills needed to manage, troubleshoot, install, and configure basic network infrastructure. Prepares you to take the CompTIA Network+ Exam N10-009. Course includes textbooks and exam voucher. https://careertraining.ed2go.com/northshorecc/training-programs/network-plus-certification-with-exam/ Online classes begin the second Tuesday of each month.