New! Achieving Success with Difficult People Learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. Learn to approach difficult situations by answering the questions: who, what, where, when, how, and why to better understand who your difficult people are, what they're like, how you react to them, and their response to your actions. By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others. For more detailed information and/or to register, copy this link into your browser: https://www.ed2go.com/nscc/online-courses/achieving-success-with-difficult-people/